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Frequently Asked Questions


How soon will my account be set up and ready to use?
Your account will be setup the same day, or your first month of hosting is FREE.

Does InCredible Host offer a money-back guarantee?
Yes, a 30 day unconditional money back guarantee. If for any reason you are not satisfied with InCredible Host's services during your first 30 days, your money will be refunded in full.

What is your uptime guarantee?
We offer a 99.9% network uptime guarantee, excluding any scheduled maintenance. In the unlikely event that InCredible Host does not provide 99.9% Uptime for a certain month, InCredible Host will refund that entire month's fee.

Will you transfer my account for me?
Yes, we will do that for you on request.

Do you have ImageMagick installed?
Yes ImageMagick is installed on all servers.

Do you have cURL installed?
Yes, cURL is installed on all servers.

What Methods of payment do you accept?
InCredible Host accepts Paypal, Visa, MasterCard, Discover, American Express, Diners, JCB, and debit cards with the Visa, Mastercard logo.

Can I pay by check or money order?
No, not at the present time.

Does InCredible Host allow adult site content?
Nudity is allowed, explicit sexual acts (porn) are NOT.

Do you provide backup processing?
We backup the data on all servers every night.

Do you have Front-Page extensions?
FrontPage extensions are included free with all accounts.

Do you have Zend Optimizer installed?
Yes, Zend Optimizer v2.1.0 is installed on all servers.

Do you have mcrypt installed?
Yes, mcrypt is installed on all servers.

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